Support

Whether you're stuck on a bug or can't launch a game, we're here to help. Start with the FAQ, or contact us directly for trickier issues.

Frequently Asked Questions
  • Q: I can't launch one of your games.
    A: Make sure you meet the system requirements (Windows 7+, 2GB RAM, integrated GPU). Update your graphics drivers and try running as administrator.
  • Q: My game crashes on startup.
    A: Check if you have the latest patch. Disable conflicting background apps, and verify the game files if you got it from a distribution platform.
  • Q: Are your games available on Mac or Linux?
    A: Some are; check each game's store page or readme for compatibility details.
System Requirements

Each castlepoint game has unique specs. Generally, expect:

  • Windows 7+ or Linux with Wine (varies per title)
  • 1 to 2 GB RAM minimum
  • Basic GPU capable of 3D acceleration
  • Roblox installed (if it is a Roblox game)
Bug Reports

If you spot an issue, we encourage you to send logs, screenshots, or a brief description:

Refunds & Purchases

All sales for our commercial titles go through third-party platforms (Steam, Itch.io, Roblox, etc.). Refund policies differ based on each store's rules. For help with refunds, contact that store's support directly.

Get In Touch

If the FAQ doesn't solve your problem, here are additional ways to reach us:

We typically reply within 1 to 2 business days. Thanks for your patience!