Support - castlepoint

Welcome to the castlepoint Support page. Whether you're stuck in a bug or can't launch a game, we're here to help. Start with our FAQs below, or contact us directly for more complex issues.

Frequently Asked Questions (FAQ)

Q: I can't run game.
A: Make sure you meet the system requirements (Windows 7+, 2GB RAM, integrated GPU). Update your graphics drivers and try running as administrator.
Q: My game crashes on startup.
A: Check if you have the latest patch. Disable background apps that might conflict, and verify the game files if you got it from a distribution platform.
Q: Are your games available on Mac or Linux?
A: Some are; check each game's store page or readme for compatibility details.

System Requirements

Each castlepoint game has unique specs. Generally, expect:

Windows 7+ or Linux with Wine (varies per title)
1-2 GB RAM minimum
Basic GPU capable of 3D acceleration
Roblox to be downloaded (if it is a Roblox game.)

Bug Reports

If you spot an issue, we encourage you to send logs, screenshots, or a brief description:

Discord: #bug-reports
Email: pointcastle@castlepoint.click
Attach any error messages or crash logs

Refunds & Purchases

All sales for our commercial titles go through third-party platforms (Steam, Itch.io, Roblox, etc.). Refund policies differ based on each store's rules. For help with refunds, contact that store's support directly.

Get In Touch

If the FAQ doesn't solve your problem, here are additional ways to reach us:

Join our Discord server and ask in #support
Email: pointcastle@castlepoint.click

We typically reply within 1-2 business days. Thanks for your patience!

castlepoint

RETRO GAME STUDIO

Need Help?

Frequently Asked Questions (FAQ)

System Requirements

Bug Reports

Refunds & Purchases

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